Privacy policy

Data Controller

We are the data controller for the processing of the personal data we process about our customers and business partners. You can find our contact details below.

Support Solutions ApS

Rubinsteinsvej 23 2 th, 2450 København SV

CVR no.: 42694819

It is not a requirement that our company has an external DPO, but if you have any questions about the processing of your personal data, you can contact us via [mailadresse].

Treatment activities

As data controller cf. GDPR, we have the following processing activities.

Visit the website

When you visit our website, we use cookies to make the website work.

Communication with potential customers

When you have questions about our site or want to learn more about our services, you can contact us via:

  • Contact form
  • Email
  • Phone number

Through this, we will process your personal data so that we can enter into a dialog with you, e.g. answer questions about our services. We only process the information you provide us with in connection with our communication.

We will typically process the following general information: name, email, phone number.

Our legal basis for processing this personal data is Article 6(1)(f) of the General Data Protection Regulation.

We will delete our communication with you when it is clear whether you want our services or not.

Should the need arise in a particular case to store your personal data for a longer period of time, this may be the case.

Customers

We need to communicate with our customers to make sure the service is delivered correctly. Through this, we may process information about name, address, services, special agreements, payment information and the like.

The legal basis for processing this personal data is Article 6(1)(b) of the GDPR.

Once the service has been delivered and any outstanding issues have been resolved, we will delete the personal data immediately afterwards.

Bookkeeping

We must save all accounting documents according to the Danish Bookkeeping Act. This means that we store invoices and similar documents for accounting purposes. This may include general personal data such as name, address, service description.

Our legal basis for processing personal data for bookkeeping purposes is Article 6(1)(1) of the General Data Protection Regulation.

We keep this information for a minimum of 5 years after the current financial year has ended.

Job applications

We welcome job applications to assess whether they match an employment need in our company.

If you send your job application to us, our legal basis for processing your personal data is Article 6(1)(f) of the General Data Protection Regulation.

If you have sent an unsolicited application, HR will immediately assess whether your application is relevant and then delete your information again if there is no match.

If you have submitted an application for an advertised job, we will dispose of your application in the event that you are not hired and immediately after the right candidate is found for the job.

If you are part of a recruitment process and/or hired for the job, we will provide you with separate information about how we process your personal data in this context.

Data processors

Few can do it all on their own, and the same goes for us. We therefore have business partners and use suppliers, some of whom may be data processors.

External suppliers may, for example, provide systems to organize our work, services, consulting, IT hosting or marketing.

  • Google analytics
  • Meta pixel

It is our responsibility to ensure that your personal data is processed properly. That’s why we place high demands on our partners, and our partners must guarantee that your personal data is protected.

We therefore enter into agreements with companies (data processors) that handle personal data on our behalf to ensure the security of your personal data.

Disclosure of personal data

We do not pass on your personal data to third parties.

Profiling and automated decisions

We do not perform profiling or automated decision-making.

Third-country transfers

We generally use data processors in the EU/EEA or who store data in the EU/EEA.

In some cases this is not possible, in which case data processors outside the EU/EEA may be used if they can provide your personal data with adequate protection.

Processing safety

We keep the processing of personal data secure by implementing appropriate technical and organizational measures.

We have made risk assessments of our processing of personal data and have subsequently implemented appropriate technical and organizational measures to increase the security of processing.

One of our most important measures is to keep our employees updated on GDPR through ongoing awareness training, GDPR courses, and by reviewing our GDPR procedures with employees.

Rights of data subjects

Under the General Data Protection Regulation, you have a number of rights in relation to our processing of information about you.

If you want to exercise your rights, please contact us so we can help you with this.

Right to see information (right of access)

You have the right to access the information we process about you, as well as a range of additional information.

Right to rectification (correction)

You have the right to have inaccurate information about yourself corrected.


Right to erasure

In special cases, you have the right to have information about you deleted before the time of our regular general deletion occurs.


Right to restriction of processing

In certain cases, you have the right to have the processing of your personal data restricted. If you have the right to restrict processing, we may in future only process the data – with the exception of storage – with your consent, or for the establishment, exercise or defense of legal claims, or to protect a person or important public interests.

Right to object

In certain cases, you have the right to object to our otherwise lawful processing of your personal data. You can also object to the processing of your data for direct marketing purposes.

Right to transmit data (data portability)

In certain cases, you have the right to receive your personal data in a structured, commonly used and machine-readable format and to have this personal data transmitted from one controller to another without hindrance.

You can read more about your rights in the Danish Data Protection Agency’s guide on the rights of data subjects, which you can find at www.datatilsynet.dk.

Withdrawal of consent

When our processing of your personal data is based on your consent, you have the right to withdraw your consent.

Complaint to the Danish Data Protection Agency

You have the right to file a complaint with the Danish Data Protection Agency if you are dissatisfied with the way we process your personal data. You can find the Danish Data Protection Agency’s contact information at www.datatilsynet.dk.

In general, we encourage you to read more about GDPR so that you are up to date on the rules.